From what time are free dates available?
Please be informed that booking of entry passes is available everyday from 12:00 noon (90 days in advance for individual visitors and organised groups)
Is entry to the premises of the Memorial free?
Entry to the premises of the Auschwitz Memorial is free. A fee is only charged for visits with a Museum educator, i.e., a person authorized and prepared to conduct guided tours on the premises.
Why have entry passes been introduced?
For the convenience of visiting and to ensure the safety of visitors the maximum number of persons that may enter the premises of the former Auschwitz I camp in one hour is specified. To this end, every visitor receives upon booking an individual entry pass, a document that grants entry into the premises of the Museum. The entry pass is issued to both individual visitors and those visiting with an educator.
Can I enter the Museum upon arriving without a pre-booked entry pass?
Entrance to the Museum is only possible with a personalized pre-paid entry pass. Reservations can be made at visit.auschwitz.org. The number of entry passes available is limited. We cannot guarantee the availability of entry passes on site on the day of the visit.
Should I have the entry pass on me?
Yes. Every entry pass has an individual bar code. The entry pass may be printed or saved, for example to a tablet PC or mobile phone. Entry Pass for Guided Tours for a tour without an Educator authorizes the holder indicated with a name and surname of proof of identity to explore the Museum upon presentation at the entrance to the Museum.
I paid for the reservation but have not received the entry pass, what should I do?
Entry passes are sent automatically by the system. If such an e-mail is not visible in your Inbox, it may have ended up in the spam folder. Check the spam folder. If you do not find the entry passes in your spam folder, contact us via email reservation.office@auschwitz.org.
How do I book entry to the Museum without an educator?
In the system, select the following options: Visit for individual --> select a date --> Tour for individuals without an educator
How do I book a tour for an organised group?
In the system - after user registration - you should send a booking request via the booking form: Visit for groups. After sending the query you will receive an answer by e-mail.
Is there a tour organised with an educator for individual visitors?
Yes. Such tours are organised throughout the year in several languages and at specified hours. You can book such tours in the system. You should select the following options:
Visit for individuals --> select a date --> select language --> select the visiting hour --> basket
What should I do if I want to book an extended tour?
The panel has a “Visit for groups” tab, where you will find several tour options, e.g. 1- and 2-day study visits, tours for middle school groups etc. If you cannot find the desired tour option, please contact the visitors’ service centre: reservation.office@auschwitz.org
Can I make changes to my reservation?
The system allows you to make changes to reservation parameters (day, hour or tour language). You can make changes within available dates. To effect changes, please contact our visitor’s service centre (reservation.office@auschwitz.org). Changes are limited to entry passes for organised groups.
Is the chosen hour of the visit the hour of entry into the Museum?
Yes. Please remember to leave bulky luggage in a car or bus before entering the Museum; organised groups must pick up their headsets and proceed to the security check. We recommend you arrive at least 30 minutes before the start of the tour.
What happens if I am late for my reserved hour?
An individual visitor will be able to enter the Auschwitz Memorial in the first available time slot in between the hours for individual visitors without an educator.
Visitors who made a group reservation with an educator will have to reserve another entry time. These groups must start the visit at the specified time.
Organised groups of individual visitors who made a reservation for a visit with an educator will be able to enter the premises in the first available hour. It may, however, result in a shorter visiting time or impossibility of entering the Museum.
Will I receive a refund if I am late for a booked tour with an educator and cannot enter the Museum?
Due to the limited number of entry passes, we recommend making a prior reservation. At the moment there is no possibility of refunding payment for a tour with an educator; therefore, we ask visitors to make an informed and thoughtful decision prior to the reservation.
Can I use a drone at the Auschwitz-Birkenau Memorial?
The grounds of the Memorial are in the no-fly zone DRA-P EP P20. The permit to fly over the Museum grounds is issued only in special cases (e.g. TV programmes or documentaries). Permissions are not given to recreational and private flights over the Museum grounds. More at http://auschwitz.org/epp20
What to do if the entry passes for my chosen date are no longer available on the website?
If the entry passes for the chosen date are no longer available on the website, a limited number of them are available on-site at the ticket offices. There is also the option to take an online guided tour of the Memorial. The tour takes place via the Internet and does not entitle you to enter and visit the Museum on-site.
