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FAQ

From what time are free dates available?

Please be informed that booking of entry passes is available everyday from 12:00 noon.

Is entry to the premises of the Memorial free?

Entry to the premises of the Auschwitz Memorial is free. A fee is only charged for visits with a Museum educator, i.e., a person authorised and prepared to conduct guided tours on the premises.

Why have entry passes been introduced?

For the convenience of visiting and to ensure the safety of visitors the maximum number of persons that may enter the premises of the former Auschwitz I camp in one hour is specified. To this end, every visitor receives upon booking an individual entry pass, a document that grants entry into the premises of the Museum. The entry pass is issued to both individual visitors and those visiting with an educator.

Can I enter the Museum upon arriving without a pre-booked entry pass?

A person who arrives without prior reservation may enter the Auschwitz Museum. An entry pass will be issued on-site. However, entry will only be possible in the first available visiting hour. In periods of high attendance, this may result in a long waiting time.

Should I have the entry pass on me?

Yes. Every entry pass has an individual bar code. The entry pass may be printed or saved, for example to a tablet PC or mobile phone.

I paid for the reservation but have not received the entry pass, what should I do?

Entry passes are sent automatically by the system. If such an e-mail is not visible in your Inbox, it may have ended up in the spam folder. Check the spam folder. If you do not find the entry passes in your spam folder, contact us via email reservation.office@auschwitz.org.

How do I book entry to the Museum without an educator?

In the system, select the following options: Visit for individual --> select a date --> Tour for individuals without an educator

How do I book a tour for an organised group?

In the system, select the following options: Visit for groups --> select a date --> select language --> select the visiting hour --> baset

Proceed likewise if you want to book a visit with an educator for an individual visitor

Is there a tour organised with an educator for individual visitors?

Yes. Such tours are organised throughout the year in several languages and at specified hours. You can book such tours in the system. You should select the following options:

Visit for individuals --> select a date --> select language --> select the visiting hour --> basket

What should I do if I want to book an extended tour?

The panel has a “Visit for groups” tab, where you will find several tour options, e.g. 1- and 2-day study visits, tours for middle school groups etc. If you cannot find the desired tour option, please contact the visitors’ service centre.  

Can I make changes to my reservation?

The system allows you to make changes to reservation parameters (day, hour or tour language). You can make changes within available dates. To effect changes, please contact our visitor’s service centre (reservation.office@auschwitz.org). Changes are limited to entry passes for organised groups.

Is the chosen hour of the visit the hour of entry into the Museum?

Yes. Please remember to leave bulky luggage in the luggage storage area before entering the Museum; organised groups must pick up their headsets and proceed to the security check. We recommend you arrive at least 15 minutes before the start of the tour.

What happens if I am late for my reserved hour?

An individual visitor will be able to enter the Auschwitz Memorial in the first available time slot in between the hours for individual visitors without an educator. (in the period from 1 April to 31 October, between 10:00 and 15:00, entry to the premises of the former Auschwitz I camp is permitted only with a Museum educator.

Visitors who made a group reservation with an educator will have to reserve another entry time. These groups must start the visit at the specified time.

Organised groups of individual visitors who made a reservation for a visit with an educator will be able to enter the premises in the first available hour. It may, however, result in a shorter visiting time or impossibility of entering the Museum.

Will I receive a refund if I am late for a booked tour with an educator and cannot enter the Museum?

Due to the limited number of entry passes, we recommend making a prior reservation. At the moment there is no possibility of refunding payment for a tour with an educator; therefore, we ask visitors to make an informed and thoughtful decision prior to the reservation.

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